Home | Customer Service Articles | Guest Blog: My Best Examples of Customer Experience Stories Guest Blog: My Best Examples of Customer Experience Stories This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. 556K views. Close. I could tell she had just thought it would be a good opportunity to get a discount on her bill. 15 of the worst restaurant customers ever. Restaurant staff have seen it all. And 88% of consumers trust online reviews as much as personal recommendations. For instance: “When the waitress asked if I wanted my pizza cut into four or eight slices, I said, ‘Four. "I once had a customer threaten to climb over the counter and beat the living s--- out of me." Working at a restaurant might possibly be one of the hardest jobs around. Another thing to note is that he was particularly short with those in the service industry... unless his server was an attractive woman. "A female customer had a few drinks and fell asleep on the toilet. Customer reviews have become so important to people that now 90% of consumers read online reviews before visiting a business. This week, we’re back to one of the classics: terrible restaurant customers and the eateries they maliciously haunt. The American Express 2017 Customer Service Barometer found that Americans tell an average of fifteen people about a poor service experience – meaning good restaurant customer service is key. Diners share 22 of their worst restaurant experiences Hobbitlover . 6. Diners share 22 of their worst restaurant experiences Hobbitlover. Just grind some sugar Here are real stories experienced by restaurant staff who have served the worst kind of customers. This week, in a special extended edition (seven stories! Behind the dumpsters. I kept checking for a pulse and felt it fade away, then stop, so I started CPR and heart massage, while telling the waitress to call an ambulance. More Stories of the Worst Customers in Restaurant History. Outrageous. Those first couple minutes of the … Submitted by Randi O'Malley Smith (Facebook). We were already pretty busy by this point, so it would take some shifting. And it's true. "I waited on this woman who carried a Bible around with her everywhere and was a general psychopath. Perhaps it was a social blunder, an obnoxious customer, a waiter or waitress with an attitude, a temperamental chef, an embarrassing faux pas, or a food or beverage incident. MerelyOblivious had an extremely oblivious customer. I never saw him again." Would You Like A McScolding With That? Went to a restaurant on my birthday. I was totally shaken up after having this guy literally die in my arms. Off The Menu: Stories Of The Worst Customers To Ever Darken A Restaurant’s Doorstep C.A. [Editor’s Note: OK, yes, this is a pretty large -- albeit hilarious -- mistake. Do you have a restaurant, home-cooking, or any other food-adjacent story you’d like to see appear in Off the Menu (on ANY subject, not just this one)? When pressed by the waitress why he would not speak to her directly, he told his son to tell her, 'I don't talk to n******. ... Waiters share their worst customer stories on Twitter. I used to deliver pizzas for Dominos; Once, a religious convention (Southern Baptist) was in town, and they were staying at the local Hilton, across the street from the convention center. Luckily these critics did. That's not how this works! There is this restaurant in the city center where I have been a few times, it is a bit on the more expensive side but the food and service used to be good. After reading these, you will definitely agree that the customer is not always right. "A couple of days later, the daughter came in to tell me her father had passed away and to thank me for my efforts. There is this restaurant in the city center where I have been a few times, it is a bit on the more expensive side but the food and service used to be good. Bad, bad, bad I won’t be back,” Fabi D. writes. "To be fair, that's a significant oversight, especially considering we were the only ones in the restaurant, but it was lunch. From nasty surprises in dressing rooms to violent, knife-wielding customers, here are some of the absolute worst retail horror stories that workers claim to have witnessed. I said something to the effect of, 'Good Lord, tell me about it.' On this occasion, he wanted to pay for his pint with a credit card but didn't want to get up, so I ran it through and brought back the slip for a signature. "We'd get a lot of good ol' boys (read: crotchety old assholes who think it's super-cool to be leering, gross misogynists older than my father) and one of them was a million years old, tiny, and frail. Today, restaurant customer service is not only your foundation but a necessity to see success among the competition. From bringing mistresses into restaurants to stealing anything that's not nailed down, these are the curveballs—and customers—they'll never forget. "I took her order and went to put it in the kitchen. Then they added the cake to the receipt. The foul language in this story is clearly wrong. 2018 was a year of unpleasant extremes in customer interactions. So, in summation, he was scum. Farva did not turn around, but instead hoisted the open sandwich over his head a few inches from her face and said, 'Where's the fuckin' chicken?'. Farva was seething. And 88% of consumers trust online reviews as much as personal recommendations. In addition to the long hours and low pay, waiters and hostesses must also deal with rude, dumb, and ridiculous customers all throughout the day - not to mention stomach-churning food requests. I’ll get right on that. 17 Server Horror Stories That'll Make You Want To Quit Your Job. Toronto's worst restaurant.” 11 True Horror Stories Of Terrible Service At Restaurants ... it's tough to find a restaurant where the service is as good ... "Rude waiter that forgot that we were the customer. The waitress downstairs told them that if they could hang for like 10 minutes, a group was about to leave and she would rearrange some tables for them. The very first restaurants were built with the idea of customer service. This wasn't the restaurant's fault, but it was the worst dining experience my husband and I have every had. I don’t think I can eat eight’.” We had a packed house and were running around like crazy when one of the waitresses called me over to her table. "We heard a lot of bitching the rest of the day about how shitty that place was and how we should never go back there, and that it was probably going to go out of business soon. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You . At that point, the waitress came up to tell them their table was ready, but they were upset and said they were leaving. “You didn’t need it” Hosting a mega-party is stressful. No chicken. Welcome back to Off the Menu, where we bring you the best and strangest food stories from my email inbox. Despite starting with "This place is a joke," this review is actually an invaluable … From customers defecating in aisles, to some threatening to gun down employees, to others just being downright physically and verbally abusive. When I asked for a new glass they just emptied the old one and poured same dirty water back in the glass. In my imaginary scenario the kitchen had loads of thawed to frozen fillets, and it was only Farva's behavior that earned him a little white lie. One of them needs to be in a high chair. "It ended up that their kid literally sh*t in the high chair - one of the biggest, mushiest, darkest, and disgusting things I've ever seen in my life. To our surprise, our inbox absolutely flooded with workplace horror stories. Of course assuming he'd checked his wallet, I panicked for a second and checked my apron and the machine to see if it was there, but no luck. speech, and left. Your customers do,” is a common saying among customer service experts. She overheard this and yelled at me saying that the Lord would not save me. At the end of their meal, they received the bill. He was piiiisssssssed, and ultimately decided he wasn't ordering anything, so he went hungry. Valet park the car and go in. 14 Restaurant Horror Stories That'll Make You Want To Order Takeout. 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